Trouble Shooting

Make sure your device is eSIM-compatible

Not all devices support eSIMs. Check with your device manufacturer or carrier to confirm that your device is eSIM-compatible.

Ensure that your eSIM is properly activated

Follow the instructions provided by your carrier or device manufacturer to activate your eSIM. Make sure you have a stable internet connection and that your device is up-to-date.

Check your device’s settings

Make sure that your device’s eSIM settings are correct. On an iPhone, for example, you can check this under Settings > Cellular > Add Cellular Plan.

Restart your device

Sometimes, restarting your device can resolve issues with eSIM activation or connectivity.

Feel free to Contact us for assistance

If you have tried the above steps and are still experiencing issues with your eSIM, contact your carrier or device manufacturer for further assistance. They may be able to provide additional troubleshooting steps or replace the eSIM if necessary.