According to our policy, once the QR code for the eSIM product is sent, it cannot be refunded. This is because once the QR code is sent, we cannot retrieve or revoke the digital data associated with it. Therefore, please carefully consider your purchase and ensure that your device supports eSIM and the chosen product meets your needs. If you have any questions, please contact us before making the purchase, and we will be happy to assist you. We value customer satisfaction, but unfortunately, we are unable to provide a refund in this particular case. Thank you for your understanding.