FAQs

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How to use eSIM on my phone?

Does my phone support eSIM?

Troubleshooting during setup?

Can you provide an invoice and the tax ID?

Attention! Regardless of how your phone displays, please do not delete your eSIM, as once deleted, it cannot be used again! If you encounter any issues during installation, please contact customer service directly, and we will be dedicated to assisting you.

What devices are compatible with eSIMs?

eSIM technology is supported by a growing number of smartphones, tablets, smartwatches, and other devices. However, not all devices are compatible with eSIMs. You should check with your device manufacturer or carrier to confirm whether your device is eSIM-compatible.

What carriers support eSIM technology?

Many carriers around the world support eSIM technology, but not all carriers do. You should check with your carrier to confirm whether they support eSIMs.

Can I use an eSIM with any carrier?

No, eSIMs are typically locked to specific carriers. You should check with your carrier to confirm whether they support eSIMs and whether they offer an eSIM plan that is compatible with your device.

Can I switch carriers with an eSIM?

Yes, you can switch carriers with an eSIM, but you will need to obtain a new eSIM from your new carrier and activate it on your device. You cannot use the same eSIM with multiple carriers

Can I use an eSIM with a dual-SIM device?

Yes, many dual-SIM devices support eSIMs. However, you should check with your device manufacturer to confirm whether your device supports eSIMs and whether it supports dual-SIM functionality.

What should I do if I have issues with eSIM activation?

If you have issues with eSIM activation, you should contact your device manufacturer or carrier for assistance. They should be able to provide you with guidance on how to activate your eSIM correctly.